Otis Elevatorsucks.

“Otis in [redacted] over charged for a service call near the end of the service contract... They were in breach of the 2024 contract by not providing a fair price, their service was for two men no parts $3548.00 or over $600 per hour. Absurd.”

“We have a contract with Otis which began in 2018... We have paid for services which have not been provided since March of 2022... They refuse to terminate the contract and are threatening to charge us for early termination.”

“Otis is an incompetent company that cannot fix an elevator for the life of them. In my high rise condominium our one elevator has been down for almost 2 months and they keep saying they are waiting for parts.”

“Otis charges businesses prior to quarterly service and then doesn't show up for that service... they are STILL sending us invoices for now 9 months after contract cancellation.”

“This company is a joke! They have been to my building at least 20 times since I've been here and they never fix an elevator that continues to work... It takes anywhere from a couple of weeks to months.”

“Questionable (or outright fraudulent) back office billing practices. Charges for service calls for "full maintenance" customers on components that should be covered, while they are in an advanced state of failure.”

“Over the course of a year, we faced constant billing issues and poor customer service. Resolving outstanding items became an endless cycle, with little to no progress. Their customer service team frequently redirected us from person to person.”

“Otis Elevator is refusing to replace a failing processor board under a Maintenance Agreement by improperly citing an "obsolete/discontinued parts" exclusion that does not apply.”

“We have been attempting to cancel our contract with Otis Elevator since January of 2025. We have emailed multiple times, contacted multiple employees, spoken on the phone with various representatives, and are still receiving bills and collections efforts.”

“The elevator in my 55 and over apartment community went down on Monday and I have been trying to get a phone call and email a text of some sort from this company trying to schedule the repair. I have a $15,000 maintenance contract and they cant even *** return a phone call.”

“I have been trying to have my elevator inspected for insurance purposes for over four weeks and have not gotten a response. Cannot get a hold of the Rep. You just get her a message on her phone or system. I am getting my insurance canceled.”

“For such a well-known, sought-after company, that is also extremely expensive, it is absolutely baffling and mind-blowing how terrible your services are. Across the board, your techs are rude and unreliable, your customer service agents are also rude and unreliable.”

“Our elevator broke down over a month ago. Otis keeps promising parts and repair. I am 74 yrs old and walking up and down 8 flights of stairs has really gotten to me. They promise and nothing happens.”

“Poor service in my area by otis. raised concerns that elevator is not working. instead of fixing it has been shutdown. we have a emergency but they dont even listen over call. multiple tickets but still mo solution.”